Frequently Asked Questions
Shipping Policy
At BLKMKT Innovations, we aim to deliver your order with speed and care. Here's what you need to know about our shipping process:
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Processing Time: Once you place an order, our team works diligently to process and prepare it for shipment. Most orders are processed within 1-4 business days (excluding weekends and holidays).
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Shipping Times: Shipping times may vary depending on your location and the chosen shipping method. Most orders are delivered within 3-5 business days after processing. Please note that these estimates are subject to change due to factors like weather conditions and carrier delays.
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Tracking Your Order: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its status.
Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as your selected shipping method and destination. You can view the shipping cost during the checkout process before finalizing your purchase.
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International Shipping: For our international customers, please be aware that customs duties, taxes, and fees may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in the product or shipping cost.
Return Policy
At BLKMKT Innovations, we strive to provide you with high-quality products and a satisfying shopping experience. However, we understand that there may be instances where you need to return or seek a refund for your purchase. Our refund and return policy is designed to be fair, transparent, and hassle-free.
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1. Returns: If you receive a product that is damaged, defective, or not as described, please contact our customer service team within 14 days of receiving your order. We will provide you with instructions on how to return the item. To be eligible for a return, the product must be unused, in its original packaging, and accompanied by a valid proof of purchase.
2. Refunds: Upon receiving and inspecting the returned item, we will process your refund as follows:
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If the return is due to a product defect or error on our part, we will issue a full refund, including shipping costs, if applicable.
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If the return is due to a change of mind or for any other reason not related to a product defect or error on our part, we will issue a refund for the cost of the item(s) only, excluding shipping fees.
3. Refund Processing Time: Refunds will be processed within 7-10 business days of receiving the returned item. Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment method and financial institution.
4. Return Shipping: If you are returning an item due to a product defect or error on our part, we will provide a prepaid return shipping label. If the return is for any other reason, you will be responsible for the return shipping costs.
5. Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product for a different size or color, please follow the return process and place a new order for the desired item.
6. Damaged or Lost Packages: If your package is damaged or lost during transit, please contact our customer service team immediately, and we will work to resolve the issue promptly.
7. Contact Us: If you have any questions or need assistance with a return or refund, please don't hesitate to contact our customer service team at Help@BLKMKTMedia.org org.
We value your business and are committed to ensuring your satisfaction with every purchase. Thank you for choosing BLKMKT Media.
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BLKMKT Innovations
BLKMKTMedia.org